Privacy Policy

Effective Date: [19/11/2025]

Gutsa Mobile Luxury Cleaning Pty Ltd, values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

1.Information We Collect.

Personal Information: We may collect personal details such as name, contact number, email address, and location when you book a service.

Payment Information: Credit card details and billing addresses may be collected to process payments securely, although we do not store this information.

2.How We Use Your Information.

-To provide and manage the services you request.

-To communicate with you regarding bookings, updates, and promotions.

-To improve our services and customer experience through feedback.

3.Data Security.

We implement reasonable security measures to protect your personal information from unauthorized access and misuse. Although no method of transmission over the internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information. 

4.Sharing Your Information.

We do not sell, trade, or otherwise transfer your identifiable personal information to outside parties, except as required by law or trusted partners who assist us in operating our business and servicing you, provided those parties agree to keep this information confidential. 

5.Changes to This Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. 

Frequently Asked Questions (FAQs)

1. What types of cleaning services do you offer?

We provide a variety of services, including house cleaning, office cleaning, yard maintenance, moving in/out removals, deep cleaning, painting services, and car wash and detailing.

2. How do I book a service?

You can easily schedule a service through our website, by calling us, or by emailing our team.

3. Are your cleaning products safe for children and pets?

Yes, we use eco-friendly and non-toxic cleaning products to ensure safety for both children and pets.

4. Is there a minimum booking requirement?

No, we welcome bookings of any size! Whether you need a one-time clean or regular services, we’re here to help.

5. What areas do you service?

We are based in Cape Town, Western Cape, and offer our services throughout the surrounding areas.

6. Can I customize my cleaning service?

Absolutely! We tailor our services to meet your specific needs and preferences.

7. What if I need to reschedule or cancel my appointment?

Please contact us as soon as possible, and we’ll be happy to assist you with rescheduling or canceling your appointment.

8. How do you ensure quality service?

Our trained professionals follow strict protocols and are committed to providing high-quality cleaning services. We also welcome feedback to continually improve our offerings.

9. What forms of payment do you accept?

We accept various payment methods, including cash, credit/debit cards, and bank transfers.

10. Do you offer any guarantees for your services?

Yes, we stand behind our work and strive for 100% customer satisfaction. If you’re not happy with our service, let us know, and we’ll make it right.